A list
of Family Violence, Child Protection and Sexual Offences Units
(FCS) within the SAPS. In areas
without specialised units, crimes can still
be reported at a local SAPS. This
page also carries a list
of organisations you can contact if you feel you've been mistreated by service
provides like the SAP.
POLICE UNITS AND
STATIONS
Greytown Police Station
Tel: 033 413 9000
Fax: 033 417 1109
Postal Address: Private Bag 5565,
Greytown, 3250
Physical
Address:
99 Pine street,
Greytown, 3250
Work In: General policing services
Working Hours: 24 hours
Ladysmith
Child Protection Unit
Tel: 036 638
3342
Fax: 036 638 3342
Contact Person:
Celeste Schmidt, Senior Clerk
Postal
Address:
Private Bag 10037, Ladysmith,
3370
Physical
Address:
35 Buckingham Road,
Ladysmith, 3370
Work In: Domestic
violence, child abuse
Working Hours:
Mon - Fri, 07:30-16:00
New Hanover Domestic Violence unit
Tel: 033 502
0132
Fax: 033 502 0340
Postal
Address:
PO Box 24, New Hanover, 3236
Work In: Domestic
violence assistance
Working Hours:
Mon - Fri, 08:00-16:00
FCS - Child Protection Unit
Tel: 033 387
9500
Fax: 033 387 9520
Email:
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Postal Address: 18 Willowton Road, Pietermaritzburg, 3201
Physical
Address:
18 Willowton Road, Pietermaritzburg, 3201
Work In: Child abuse
Working Hours:
Mon - Fri, 07:30-16:00
Port Shepstone Child
Protection Unit
Tel: 039 688 1156
Fax: 039 688 1189
Contact Person:
Fransie Hannaway, Unit Commander
Postal
Address:
Private Bag X707, Port Shepstone,
4240
Physical
Address:
1st floor, Sanlam Building,
10 Bazley Street,
Port Shepstone, 4240
Work In: Child abuse
Working Hours:
24 hours
Richard's
Bay Child Protection Unit
Tel: 035 901
5933/4
Fax: 035 901 5933
Contact Person:
Captain Myeni
Postal
Address:
Undoni house, 25 Union Street
near NPA hospital, Richard's Bay, 3900
Physical
Address:
Undoni house, 25 Union Street
near NPA hospital, Richard's Bay, 3900
Work In: Child protective services
Working Hours:
24 hours
Vryheid
Domestic Violence Unit
Tel: 034 989 9047/8
Fax: 034 9899 089
Contact Person:
Inspector Ramoikatso
Postal
Address:
Private Bag X9360, Vryheid, 3100
Physical
Address:
216 Church Street, Vryheid, 3100
Work In: Domestic
violence charges
Working Hours:
24 hours
COMPLAINT MECHANISMS
If a woman who is a victim of violence feels
that she has
not been treated appropriately by state
officials dealing with her case, or by any other person
or entity that assists her in relation to such
an incident, she is entitled to lodge a complaint against them. The contact details
for useful institutions for women to approach for assistance,
depending on the nature of the complaint, appear below.
COMPLAINTS AGAINST THE
POLICE
If a woman is treated
badly by the police, or she feels that the investigating
officer assigned
to her case is
not investigating it properly, a
complaint may be laid with the station
commissioner
of the station where the police
officer is based.
If the woman is unhappy with the station commissioner's
response,
she can approach the area commissioner
(responsible
for all the police stations in his/her
area) or the provincial commissioner (who is
responsible
for all the police in their province). Alternatively, she
can approach the MEC for Safety and Security for the province (who is the political representative
of the provincial police and security
services).
All the provincial MEC's offices contact details
appear below.
DEPARTMENT OF SAFETY AND SECURITY
National Office
Tel: 012 393 1000
Fax: 012 393 1530
Postal
Address:
Private Bag X463, Pretoria,
0001
Working Hours:
Mon - Fri, 07:30-16:00
Eastern Cape
Tel: 043 642 4393
Fax: 043 643 5221
Postal
Address:
Private Bag X0057, Bisho, 5605
Physical
Address:
Stellembosh Park,
Flemming Street,
King Williamstown, 5005
Working Hours:
Mon - Fri, 07:30-16:00
Free State
Tel: 051 409 8849
Fax: 051 409 8864
Postal
Address:
PO Box 264, Bloemfontein, 9300
Physical
Address:
Perm Building, 4th Floor, Maitland Street, Bloemfontein, 9300
Complaints
Desk
Tel: 051 409 8797
Fax: 051 409 8866
Working Hours:
Mon - Fri, 07:30-16:00
Gauteng
Tel: 011 689 3618
Fax: 011 689 3660
Postal
Address:
PO Box 62440, Marshalltown, 2107
Physical
Address:
Standard Bank Building, 27th Floor, 78 Fox Street, Marshalltown, 2107
Complaints
Desk
Tel: 011 355 1858
Fax: 011 355 1850
Working Hours:
Mon - Fri, 07:30-16:00
Kwazulu-Natal
Tel: 033 342 2626
Fax: 033 342 8824
Postal
Address:
Private Bag X9043, Pietermaritzburg, 3200
Physical
Address:
Department of Transport
Building, 172 Burger St, Pietermaritzburg, 3200
Complaints
Desk
Tel: 031 325 4227
Fax: 031 325 4610
Working Hours:
Mon - Fri, 07:30-16:00
Limpopo
Tel: 015 290 6163
Fax: 015 290 6162
Postal
Address:
Private Bag X9428, Polokwane, 0700
Physical
Address:
Department of Safety, Security and Liaison
Building, 32 Schoeman Street, Polokwane, 0700
Working Hours:
Mon - Fri, 07:30-16:00
Mpumalanga
Tel: 013 766 4088
Fax: 013 766 4616
Postal
Address:
Private Bag X11269, Nelspruit,
1200
Physical
Address:
7 Government Boulevard, Building 4, Riverside
Park, Nelspruit, 1200
Complaints
Desk
Tel: 013 766 4064
Fax: 013 766 4615
Working Hours:
Mon - Fri, 07:30-16:00
North West
Tel: 018 386 3890/2035/9
Fax: 018 386 3892
Postal
Address: PO
Box 204, Rooigrond, 2743
Physical
Address:
Gabo-Motho Building, 2nd Floor, Dr James
Moroka Road, Mmabatho, 2790
Working Hours:
Mon - Fri, 07:30-16:00
Northern Cape
Tel: 053 839 1700
Fax: 053 832 4249
Postal
Address:
Private Bag X1368, Kimberley,
8300
Physical
Address:
Grand House, 1st and 2nd Floors,
Southey Street, Kimberley, 8300
Working Hours:
Mon - Fri, 07:30-16:00
Western
Cape
Tel: 021 483 3871/2/3
Fax: 021 483 3874
Postal
Address:
PO Box 5346, Cape Town, 8000
Physical Address: Provincial Legislature
Building, 1st Floor, Room 196, 7
Wale Street, Cape Town, 8000
Complaints
Desk
Tel: 021 483 4332
Fax: 021 483 6023
Working Hours:
Mon - Fri, 07:30-16:00
THE COMMISSION FOR
GENDER EQUALITY (CGE)
The CGE has the power
to investigate any instance of gender inequality; to resolve cases of inequality through mediation or litigation and
refer complaints to the relevant
bodies such
as the courts,
the Public Protector or the Human Rights
Commission.
Mission: The commission for Gender Equality will fulfill its statutory
mandate as an independent state institution
by:
- continuously engaging in
co-operative and visible partnerships
with stake holders at large
- adopting an approach to Human Resources and institutional
development that promotes gendered
best practices
at work, which are in compliance with Labour and Equality legislation
- account to South African society
through Parliament
For further information: go to www.cge.org.za
National Office (Gauteng)
Tel: 011 403 7182
Fax: 011 403 7188
Email:
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Postal Address: PO Box 32175, Braamfontein, 2017
Physical
Address:
East Wing, Women's Jail, 2 Kotse
St, Constitutional Hill, Johannesburg, 2001
Working Hours:
Mon - Fri, 08:00-17:00
Eastern Cape
Tel: 043 722 3489
Fax: 043 722 3474
Email:
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or
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Postal
Address:
PO
Box 348, East London, 5200
Physical
Address:
3rd Floor, Permanent Building, 42-44 Oxford Street, Cnr Terminus & Oxford Street, East
London, 5200
Working Hours:
Mon - Fri, 08:00-17:00
KwaZulu-Natal
Tel: 031 305 2105
Fax: 031 307 7435
Email:
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Postal
Address:
PO
Box 208, Durban, 4000
Physical
Address:
Suite 313, 3rd Floor, 40 Commercial Road, Commercial City, Durban, 4000
Working Hours:
Mon - Fri, 08:00-17:00
Limpopo
Tel: 015 291 3070
Fax: 015 291 5797
Email:
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Postal Address: PO Box 55796, Polokwane, 0700
Physical
Address:
Cnr Grobler & Schoeman Streets,
Office 106, 1st Floor, Library
Gardens Square, Polokwane, 0700
Working Hours:
Mon - Fri, 08:00-17:00
Western Cape
Tel: 021 426 4080
Fax: 021 424 0549
Email:
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Postal Address: PO
Box 1774, Cape Town, 8000
Physical
Address:
5th Floor, ABSA
Building, 132 Adderley Street, Cape Town, 8000
Working Hours:
Mon - Fri, 08:00-17:00
COMPLAINTS AGAINST
HEALTH CARE PROFESSIONS
Complaints against health care professionals
include district surgeons,
medical doctors and nurses. A
woman who has a complaint about any
medical doctor or nurse (whether
private or employed by the state)
can approach the Health Professions
Council of South Africa.
Mission: To enhance the quality of health by developing
strategic policy frameworks for effective co-ordination and guidance of the
professional
boards in:
- setting health care standards
for training and discipline in the
professions registered
with the Council
- ensuring on-going professional
competence
- fostering compliance with those standards
Health
Professions Council of South Africa
Tel: 012 338
9300
Fax: 012 324 5726
Email:
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Website:
www.hpcsa.co.za
Postal
Address:
PO Box 205,
Pretoria, 0001
Physical
Address:
553 Vermeulen Street
(cnr. Hamilton), Arcadia,
Pretoria, 0001
Working Hours:
Mon - Fri, 07:30-16:00
INDEPENDENT COMPLAINTS
DIRECTORATE (ICD)
The ICD is responsible
for ensuring that complaints with respect
to offences and misconduct allegedly committed by members of the South African Police Services are investigated
in an effective and efficient manner.
Mission: To promote proper
police conduct
Head Office
Tel: 012 392 0400
Fax: 012 320 3116/7
Email:
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Website: www.icd.gov.za
Postal
Address:
Private Bag X941, Pretoria,
0001
Physical
Address:
ICD House, 388 Andries Street,
Pretoria, 0001
Working Hours:
Mon - Fri, 07:30-16:00
Bloemfontein
Tel: 051 406
6800
Fax: 051 430 8852
Email:
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Postal
Address:
Private Bag X20708, Bloemfontein, 9300
Physical
Address:
3rd Floor, Civilia
Building, 14 Elizabeth Street, Bloemfontein, 9300
Working Hours:
Mon - Fri, 07:30-16:00
Eastern Cape
Tel: 043 604 3500
Fax: 043 604 3535
Postal
Address:
Private Bag X7491, King Williams
Town, 5600
Physical
Address:
40 Eales Street, King
Williams Town, 5600
Working
Hours: Mon - Fri, 07:30-16:00
Gauteng
Tel: 011 220 1500
Fax: 011 333 2705
Email:
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Postal
Address:
Private
Bag X0101, Marshalltown, 2107
Physical
Address:
8th Floor, Custom House, 20th Floor Marble House,
208-212 Cnr Jeppe & Von Wieligh Streets,
Johannesburg, 2001
Working Hours:
Mon - Fri, 07:30-16:00
KwaZulu-Natal
Tel: 031 310 1300
Fax: 013 305 8214
Email:
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Postal Address: Private Bag X54303, Durban, 4000
Physical
Address:
7th Floor, Kingsfield Place, 30 Field Street, Durban,
4000
Working Hours:
Mon - Fri, 07:30-16:00
Mpumalanga
Tel: 013 754 1000
Fax: 013 752 2602
Email:
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Postal
Address:
Private Bag X11325, Nelspruit,
1200
Physical
Address:
2nd Floor, Nedbank Centre, 48
Brown Street, Nelspruit,
1200
Working Hours:
Mon - Fri, 07:30-16:00
North West
Tel: 018 397 2500
Fax: 018 381 1495
Email:
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Postal
Address:
Private
Bag X 2017, Mafikeng, 2745
Physical
Address:
11 Tillard St,
Mafikeng, 2745
Working Hours:
Mon - Fri, 07:30-16:00
Northern Cape
Tel: 053 831 7390
Fax: 053 832 5615
Email:
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Postal
Address:
Private
Bag X6105, Kimberley, 8301
Physical
Address:
2nd Floor, Court Building, Public Works
Building 1, Cnr Stread & Knight Street, Kimberley, 8301
Working Hours:
Mon - Fri, 07:30-16:00
Northern Province
Tel: 015 291 9800
Fax: 015 295 3409
Postal
Address:
Private Bag X9525, Polokwane, 0700
Physical
Address:
Femnic Building, 66A Market Street, Polokwane, 0700
Working Hours:
Mon - Fri, 07:30-16:00
Western Cape
Tel: 021 480 2000
Fax: 021 426 0705
Email:
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Postal
Address:
Private Bag X9173, Cape Town, 8000
Physical
Address:
6th Floor, Colonial Mutual Building, 106 Aderley Street, Cape Town, 8000
Working Hours:
Mon - Fri, 07:30-16:00
THE PUBLIC PROTECTOR (PP)
The Public Protector (PP) has been appointed in terms
of the Constitution to receive
complaints against the government, including any of its agencies
or officials. This encompasses
police, clerks of the court, prosecutors,
magistrates
and state doctors. For example, the PP will deal with complaints about improper administration
of cases,
which may result in prejudice, or instances
of improper, discourteous conduct.
The functions of the Public Protector are to:
- investigate complaints of abuse
of power, maladministration, dishonesty
and prejudice in the conduct of public officials
- recommend actions to solve such
problems, including suggestions for changes
to the system
- issue
reports to Parliament, which will
debate the matter and ensure that
the recommendations are followed.
The Public Protector has the power to investigate:
- government at any level
- any person performing a public
function, including police officers
and court officials
- corporations or companies where the state
is involved, for example Telkom and
Eskom
- statutory councils, for example the Human Sciences Research
Council.
The PP also has
the power of search and seizure.
Procedure for laying a complaint
with the Public Protector
The PP may investigate conduct of a state official:
- on its own initiative
- on a referral from another independent complaints
body
- or on receipt of a complaint from a member of the public.
If your client is experiencing problems
with any police officer or court official, and has
had no success with assistance
from any of their seniors, she
may approach the Public Protector by writing a letter to the Protector's office. The letter should
contain the following information:
- the nature of the complaint
- the background and history of the
complaint
- the steps
your client has taken to solve the problem (including relevant names, dates,
and documentation)
- a telephone number where your client may be contacted, if possible
- and in some cases, a statement under oath from your client.
If your client is unsure
about whether the PP can assist her,
she can call the Protector's office for an answer.
If she would prefer a personal interview, it is
advisable that she writes
first to ask
for one. The PP may decide that there is
someone better to deal with the
complaint and in that case will
refer it to the most appropriate
body. The complaint must be lodged
with the PP within two years of the
conduct giving rise to the
complaint. However, in exceptional circumstances, the PP may use
her/his discretion
to extend this. Generally, the PP
does not deal with complaints related to race issues, as this is the brief of the Human Rights
Commission.
Once a complaint has been made, it will then be investigated. The investigation
may take the form of inquiries
and/or hearings with the government
department responsible for the conduct. Depending on these results, the PP may:
- refer the complaint to the police for investigation
and/or the relevant authorities for
prosecution
- refer the matter for mediation, conciliation or negotiation
- make recommendations to the
relevant government department as to
how to resolve the complaint.
Investigations are conducted informally. However, the PP may summons
people to give evidence under oath when necessary. In some
cases,
the PP may refer your client to court, and since
the Protector does not act as a legal representative,
your client will be referred to a lawyer.
Limitations of the Public Protector
The Public Protector cannot or will not investigate:
- judgements by judges or magistrates, including sentences;
- private acts by individuals;
- acts by private companies;
- acts by doctors or lawyers
who are not working for the state.
EASTERN CAPE (Bisho)
Tel: 040 635 1286
Fax: 040 635 1291
Postal Address: PO Box 424, Bisho,
5605
Physical
Address:
Unathi
House, behind Pick & Pay
Building, Bisho, 5605
Working Hours:
Mon - Fri, 07:30-16:00
FREE STATE (Bloemfontein)
Tel: 051 448 6172
Fax: 051 448 6070
Postal
Address:
PO Box 383, Bloemfontein, 9300
Physical
Address:
Public Protector House, 82 Kellner Street,
Westdene, 9301
Working Hours:
Mon - Fri, 07:30-16:00
KWAZULU-NATAL (Durban)
Tel: 031 307 5300
Fax: 031 307 2424
Postal
Address: PO Box 4267, Durban,
4000
Physical
Address:
Suite 2119,
21st Floor, Commercial City,
40 Commercial Road, Durban, 4000
Working Hours:
Mon - Fri, 07:30-16:00
LIMPOPO (Polokwane)
Tel: 015 295 6984
Fax: 015 295 2870
Postal
Address:
PO Box
4533, Polokwane, 0700
Physical
Address:
Unit 2301, 23 Rabie Street, Wyndom
Park, Polokwane, 0700
Working
Hours: Mon - Fri, 07:30-16:00
MPUMALANGA (Nelspruit)
Tel: 013 752 8543
Fax: 013 752 7883
Postal
Address:
PO Box 3373,
Nelspruit, 1200
Physical
Address:
1st floor, Pinnacle Building,
1 Perkin St,
Nelspruit, 1200
Working Hours:
Mon - Fri, 07:30-16:00
NORTH WEST OFFICE
Kuruman
Tel: 053 712 1762
Fax: 053 712 2417
Postal
Address:
PO Box 79,
Mothibistad, 8474
Physical
Address:
1 Rose
Avenue, Kuruman, 8460
Working Hours:
Mon - Fri, 07:30-16:00
Mafikeng
Tel: 018 381 1060
Fax: 018 381 2066
Postal
Address: PO Box 512,
Mafikeng, 2745
Physical
Address:
Public Protector's Chambers, Cnr Martin & Robinson
Streets, Mafikeng,
2745
Working Hours:
Mon - Fri, 07:30-16:00
Mabopane
Tel: 012 702 5458
Fax: 012 702 8127
Postal
Address:
PO Box 3165,
Rosslyn,
0200
Physical
Address:
2nd Floor, Room 334, Central House,
Mabopane, 0190
Working Hours:
Mon - Fri, 07:30-16:00
Phokeng/Rustenburg
Tel: 014 566 5366/4644
Fax: 014 566 4645
Postal
Address:
PO Box 371,
Tlhabane, 0309
Physical
Address:
The Old Bafokeng Clinic, Sarone Section, Phokeng, 0335
Working Hours:
Mon - Fri, 07:30-16:00
Temba
Tel/Fax: 012 717 2879
Postal
Address:
PO Box 3165, Rosslyn, 0200
Physical
Address:
Old BNDC Building, between Temba Shopping Centre & Magistrate Office, Temba, 0407
Working Hours:
Mon - Fri, 07:30-16:00
Vryburg
Tel: 053 927 2221
Fax: 053 927 2509
Postal
Address:
PO Box 891,
Vryburg, 8600
Physical
Address:
55 Market Street,
Vryburg, 8600
Working Hours:
Mon - Fri, 07:30-16:00
NORTHERN CAPE
Kimberley
Tel: 053 831 7766
Fax: 053 832 3404
Postal
Address:
PO Box 1505, Kimberley, 8300
Physical
Address:
2nd floor Pretamx
Building, 4 Sydney Street, Kimberley,
8300
Working Hours:
Mon - Fri, 07:30-16:00
WESTERN
CAPE
Cape Town
Tel: 021 423 8644
Fax: 021 423 8708
Postal
Address:
PO Box 712, Cape Town, 8000
Physical
Address:
2nd Floor, ABC
Building, 130 Adderley Street, Cape Town, 8000
Working Hours:
Mon - Fri, 07:30-16:00
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